Freight forwarding
Freight forwarding, from RFQ to quote without the retyping.
The rate request arrives by email, as an RFQ, a spot enquiry or a tender. Muvik reads it, pulls rates from carrier portals, emails and your contracts, and drafts the quote for a person to send. When the desk is busy, a voice agent calls the shippers.
For forwarders and NVOCCs quoting ocean, air and road across their own contracts and carrier portals.
- Logged into 3 carrier portals08:02:14CMA CGMHapag-LloydMaersk
- Pulled 6 rates for JEA–PKG 40HC08:02:512 contract, 3 portal, 1 email
- Maersk ME2 expired 19 Sep08:03:02re-requested by email
- Quote draft Q-2026-0187 ready08:03:05margin 19.6%
It picks up the phone.
A recorded call to a shipper, and the record it wrote afterwards. Muvik calls carriers for rates, vendors for quotes and shippers for volume, in whatever language the contact answers in.
Cold call to a new shipper
—:—- Contact
- James Carter · Hudson Imports
- Language
- English · warm
- Lane
- Port of Singapore → New York
- Equipment
- 3 × 40' FCL
- Currently with
- 2 forwarders
- Quote requested, Singapore → New York
- Follow-up call Thursday 2:00 pm EST
- Lane history sent by email
RFQ in, quote out.
The email on the left arrived at 08:01. The quote on the right was drafted at 08:03 from portal rates, contract rates and your margin rule for the lane. Someone read it and sent it at 08:20.
Hi team,
Need your best ocean rate for 3 x 40' HC general cargo, Jebel Ali to Port Klang. Cargo ready 28 Sep, FOB terms. Please include THC both ends.
Thanks, Priya
- Route
- Jebel Ali → Port Klang
- Equipment
- 3 × 40' HC, general cargo
- Service
- CMA CGM AS1, 9 days
- Cargo ready
- 28 Sep 2026
| Ocean freight, per 40' HC | USD 1,340.00 |
| Origin THC and documentation | USD 210.00 |
| Destination THC | USD 185.00 |
| Total, 3 containers | USD 5,205.00 |
Subject to space and equipment at time of booking. Rates exclude duties and customs.
What you hand over, and what comes back.
You hand over
- The shared inbox where RFQs and bookings land
- Carrier portal logins and your contract rates
- Your margin rules by lane and customer
- Contacts, or a spreadsheet of them
Comes back
- Every RFQ parsed into lanes, equipment and cargo-ready dates
- Rates from portals, emails and contracts, side by side with validity
- A quote drafted in your format, ready to send
- Shipments with documents, B/L cross-checks and a job card
- Calls made and filed, with the follow-up booked
Step by step.
- 01
The request is read
Jebel Ali to Port Klang, three 40-foot high cubes, cargo ready the 28th. The email becomes a request with a clarification flag if the cargo-ready date is missing.
- 02
Rates from wherever they live
Portals are logged into and searched. Carrier emails are read into the same table. Contract rates are already there. Expired rates are flagged and re-requested.
- 03
The quote, in your voice
Margin applied by lane, quote drafted, sent when you say so. Requotes keep the history. Won quotes become shipments without copying anything.
- 04
The phone gets picked up
A voice agent calls a list of shippers, qualifies the ones with volume on your lanes, and books the follow-up. Listen to a real call below.
In the module.
Used by
- Ocean Masters Logistics
- Quotes
- RFQ pipeline, rate procurement, quote back, history.
- Shipments
- Cargo, documents, B/L, parties, billing, compliance.
- Job cards
- Estimate and actual, charges by category, approval.
- Contacts
- CRM with what each contact has asked for before.
- Automations
- Workflow builder for the steps you repeat.
- Voice sales
- Campaigns, call recordings, transcripts, next steps.
- Shipper portal
- Customers see quotes and shipments, approve online.
- Manifests
- Consolidations and manifests from confirmed bookings.
We come to your office and build it there.
- 01
Sit with the team
A week at your desk, finding the job nobody can hire their way out of.
- 02
Build into the flow
Your tariffs, rate cards, numbering series and templates go in. Where the flow needs a module that does not exist yet, we build it.
- 03
Run it with a person on the last step
Live in weeks. Every draft waits for someone to verify it. We keep building as the business changes.
Bring us your hardest week.
Send a week of the real thing: the inbox, the WhatsApp export, the log sheets, the vendor bills. Tell us the problem you can't hire your way out of. We come back with what Muvik read, what it drafted, and what we would build for you.